Refund policy

ERINGER SWITZERLAND Return and Refund Policy


Effective Date: June 2025

Thank you for choosing EringerSwitzerland.ch !

Refunds and Exchanges

We gladly offer refunds and exchanges within the initial 14 days of the purchase.

However, if more than 14 days have passed since your purchase, we unfortunately cannot provide a refund or exchange.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, please ensure the following criteria are met:

  • Unused and Original Condition: The returned item must remain unused and in the same condition as when you received it.

  • Original Packaging: The item must be returned in its original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required.

  • Regular Priced Items Only: Only regular-priced items are eligible for refunds; sale items are non-refundable.

  • Gift Credit: If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via our Contact Page and send the item to the return address indicated on the sender label of the package.

Exempt Goods

Please note the following items are non-refundable:

  • Gift cards

  • Certain health and personal care items

Partial Refunds

Partial refunds may be granted in these cases:

  • Any item not in its original condition, damaged, or missing parts, not due to our error

  • Any item returned more than 14 days after delivery

Refund Process

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 30 working days.

Late or Missing Refunds

If you haven’t received your refund after 30 working days:

  1. Double-check your bank or card statement

  2. Contact your credit card company – it may take time before your refund is officially posted

  3. If still unresolved, please contact us through our Contact Page

Shipping

To return your product, please use the return address indicated on the original packaging.

Please note:

  • ERINGER SWITZERLAND operates with third-party logistics providers to optimize deliveries

  • Items may originate from distributors, manufacturers, or resellers

  • Return shipping costs are the customer’s responsibility and non-refundable

  • If you receive a refund, the cost of return shipping will be deducted

  • The time it takes for your exchanged product to reach you may vary based on your location

  • Due to third-party logistics, acknowledgment of returned items may not be guaranteed at the point of return

Thank you for your understanding and your trust in ERINGERSWITZERLAND.ch !